Capability

Management, Training & Consulting

Officer & Executive Leadership Training

ADAPCP Unit Alcohol Drug Officer/Coordinator

EEO Law and Culture Diversity

Unit Prevention Leader Course

Retention Training Course

Mentor Teams on Equipment Installations & Deployment.

End User Support and Training

Warrior Training

Personnel Management Specialists

Employee Development

Policy and Procedure Creation and Enforcement

Staff Management (50+ personnel)

UMUC Computer Information Management

Write contract proposals

Respond to Requests For Information (RFI) and Requests For Proposal (RFP)

Direct & Manage Collaborative Teams

Execute Staffing & Scheduling Methods to Ensure Project Success

Draft, Maintain, & Deploy Tech Project Management Plans

Create Learning & Development Tools

Prepare & Maintain Operations Instructions & SOP

Develop & Conduct Performance Appraisals

Operating Systems

Windows 10 Consulting & Design

Configuring Windows Devices

Installing and Configuring Windows 10

Unix

Computer Engineering

Computing Environment (CE) Certification

MAC OS

Microsoft Certified Technology Specialist (“MCTS”): Windows, Configuration

Windows XP - 11

Microsoft Windows Server 2012 R2

Windows Azure

Linux

Database Support

Oracle (Sql) Data Base Design & Implementation

Oracle 19 Backup and Recovery

Oracle 19 Network Administration

Oracle 19 Database Administration

Oracle 19 Performance Tuning

SQL Management Studio

My SQL

SQL Server 2012

Sybase

Systems Administration & Maintenance

Migration Management

Systems Upgrade Process Management

Technology Transfer

System Administration

Staff Management (50+ personnel)

Resource Allocation

Infrastructure Stability Management

Capacity Planning Management

Cost/Benefit Analysis for Technology Refresh

Create/Enforce Policy and Procedure

Help Desk

Call Center Support

HDI Help Desk Manager

Troubleshooting (Hardware & Software)

Cost/Benefit Analysis for Tech Refresh

Custom Workstation Development

SCCM

Data Center Management

Manage & Implement Disaster Recovery

Computer Applications Administration

Software Upgrade Process

SCCM

DESKTOP SUPPORT

Customer Service Management

Asset Management

Computing Environment (CE) Certification

Certifications, User/Client Awards, Accolades, Achievements

HDI Desktop Support Technician 2014 - Current

Security + CE 2014 - Current

Microsoft Certified Technology Specialist (MCTS) 2015 - Current

Microsoft Certified Professional (MDP) 2015 - Current

Microsoft Certified Solutions Associate (MCSA) 2018 - Current

Project Management Professional CE (PMP) 2021 - Current

CompTIA Advanced Security Practitioner CE (CASP) 2021 - Current

Award Recognition from the COO of IT Department of Walter Reed National Medical Center for mission contribution and setting high standards in customer service.

Award Recognition from the Network Enterprise Center-National Capital Region, 93rd Signal Brigade, and the United States Army for Exemplary Service as an Information Technology Specialist.

Migrated over 20,000 DoD computers to Windows 10